Hipshipper

Hipshipper Privacy and Mobile Policy (Limited Usage)

  1. Data Collection and Use

    We collect personal information, including names, emails, phone numbers, shipping addresses, and payment details necessary to fulfill and manage your orders.

  2. Mobile Information

    1. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
    2. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
    3. You can opt out at any time by replying STOP. Message and data rates may apply.

  3. SMS Communications

    We do not conduct SMS marketing campaigns. SMS messages will be sent only if explicitly requested by you through direct interactions (e.g., phone calls, support chat).

    1. Messages are strictly transactional or related to customer support requests.
    2. You can opt out anytime by replying STOP or by notifying us at info@hipshipper.com.
    3. Standard messaging rates may apply.

  4. Consent and Opt-Out

    Your verbal or chat-based request for SMS updates constitutes consent solely for the specific requested purpose. To revoke consent, reply STOP or notify us at info@hipshipper.com.

  5. Data Sharing and Security

    We never sell or rent your data. SMS-related data is shared only with trusted providers required to send messages.

  6. Your Rights

    You may access, update, or delete your information anytime by contacting us at info@hipshipper.com.

Client (Seller) Privacy Policy

Our Privacy Policy for Customers (not buyers). You are not required to provide us with any personal data; and all personal data you provide us is made only upon and conditioned on your specific consent. Without such consent we cannot provide you with our services.

How Do We Collect Personal Data? We collect personal data in three ways. The first is the information you fill out on the forms we provide you; the second is what we receive from the marketplaces and commerce sites that you connected with your account and the third is by collecting technical information when you use our website.

What Personal Data Do We Collect and Process? We first collect your contact information, which includes the email address you used when signing up to our services, and other personal contact information you specifically provided us. Then, we collect the data which relates to your business, which may or may not be personal data, and includes the items you listed, the people who bought these items from you, the prices you requested for such items, the sums you received from payment processors, and similar information that relates to your transaction. We also collect technical, non-identifiable data, which includes your browser type, device type, IP Address and the pages you viewed on our website.

How Do We Use This Personal Data? We use the personal data to provide you with the services. This is simple: we use this to operate the site, to act on your behalf in commerce sites and to contact shipping providers to fulfill your orders. We may also send you periodic newsletters and updates about the service, which you may opt-out from at any time.

Who Else May Receive A Copy of Your Personal Data? Our services use third parties to provide a part of the services, such as hosting providers, we provide these third parties with some of your data. Save for information which inherently is meant to be public (your items and public profiles listing) all other information is provided under a strict confidentiality obligations.

The third parties are: Amazon, Shopify, and/or eBay which both you and us use to provide buyers with the products, Stripe and/or PayPal, which is used as a payment provider, and shipping carriers, including Asendia, FedEx, USPS, DHL, Shipstation, and Endicia.

Also, please note that all personal data printed on the shipping label may be viewed by people who handle the packages on the way.

Can You Review or Remove Your Information? Yes. You can always review your information by using our panel, or by contacting us via email. You can also request to delete all relevant information. If you request that we remove information, it might take some time for it to be removed from the third party indices, they may request additional proof to remove such information or refuse to do so.

Can You File A Complaint? Yes. Our privacy officer will receive all complaints via email, and shall provide yearly reports.

Compliance With Law Authorities. We comply with competent and authorized law authorities and shall provide them with information should we receive a valid request.

End User (Buyer) Privacy Policy

Our Privacy Policy for Customers (not buyers). You are not required to provide us with any personal data; and all personal data you provide us is made only upon and conditioned on your specific consent. Without such consent we cannot provide you with our services.

How Do We Collect Personal Data? We collect personal data in one way: we receive information from the person you bought the item from and from the e-commerce website.

What Personal Data Do We Collect and Process? We collect your contact information, which is required to deliver the package to you, as well as transactional information regarding the items you purchased.

How Do We Use This Personal Data? We use the personal data to print a shipping label and to ensure that you get the package. That’s it. We don’t send out newsletters, we don’t sell your data, we just ship packages.

Who Else May Receive A Copy of Your Personal Data? Our services use third parties to provide a part of the services, such as hosting providers, we provide these third parties with some of your data. All information regarding you and your package are confidential and will not be posted publicly.

The third parties are: Amazon, Shopify, and/or eBay which both you and us use to provide buyers with the products, Stripe and/or PayPal, which is used as a payment provider, and shipping carriers, including Asendia, FedEx, USPS, DHL, Shipstation, and Endicia.

Can You Review or Remove Your Information? Yes. You can always review your information by using our panel, or by contacting us via email. You can also request to delete all relevant information. If you request that we remove information, it might take some time for it to be removed from the third party indices, they may request additional proof to remove such information or refuse to do so.

Data Retention Regardless, we remove personal identifiable information such as names, addresses and email from our control panel 30 days after shipment, or 14 days after item delivery, the later of the two.

Can You File A Complaint? Yes. Our privacy officer will receive all complaints via email, and shall provide yearly reports.

Compliance With Law Authorities. We comply with competent and authorized law authorities and shall provide them with information should we receive a valid request.